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creation L - Women's Fashions That Look Great

Contact Information

The creation L Customer Service team is here to help ensure your experience is successful and enjoyable. We currently offer a number of help options.

Call creation L: 

Account Specialists are available from 7am-1am EST, 7 days a week.

In the U.S. call toll free 1-888-509-2269

Accessibility Support: 

If you are visually impaired and need assistance completing an order or accessing any part of this site, please contact our customer service team at 888-366-7946 within the US. Callers outside the U.S. may contact us at 1-904-997-4000. We are also available for live chat 24 hours a day, 7 days a week.

If you are hearing impaired and need assistance completing an order or accessing any part of this site, please contact Telecommunications Relay Service by dialing 711. You will automatically be connected to a TRS operator who will assist you in obtaining any information that you need from Venus. For more information on telecommunication services, please click here.

E-mail us: 

Send an Email.

Live Chat Help: 

Ask questions live through our CreationL LIVE CHAT. You may chat with an Account Specialist 24 hours a day, 7 days a week.

Contact us anytime by FAX: 

You can easily fax in your order. Please send us the following information:

  • Your creation L Customer Number (located on the back of your catalog, if available)
  • The items you want ordered
  • Your sizing information
  • Your billing and shipping information
  • Your credit card information
  • Any special requests (optional)

In the U.S. fax toll-free 1-800-648-0411


International callers:

Call us with your order. We have Spanish-speaking representatives waiting for your call.