We are all aware that this COVID-19 virus is causing a significant disruption for many of our team members and our customers alike. Getting in front of this and slowing or stopping the spread of this virus is our top priority.

For our Valued Customers:

• Our website will remain live and we will continue to take web orders.
• Our Customer Service teams including Order Entry, phone, email and live chat remain open for now but we may find that we are understaffed in some cases so we apologize in advance if hold times are longer than normal.
• Our warehouse continues to function as normal so, for now, we don’t anticipate any significant delays with shipping customer orders.
• This is an evolving situation so we appreciate your patience during these challenging times.

For our Team Members:

We continue to monitor the COVID-19 virus outbreak, we are in touch with our local government and we are following established best practices and recommendations from the CDC to ensure the safety of our team members. Specifically:

• Team members that can work from home are required to do so until further notice.
• All non-essential travel has been banned.
• For team members in our call center or warehouse we have established separate work groups within each division that never come in contact with each other and the work areas are cleaned after one group leaves and before the next one starts.
• We will continue to update our plans and policies as this situation changes.

Please follow federal state and local guidelines to keep you and your family safe at all times.

Sincerely,
Peter Sponfeldner
President