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We are all aware that this COVID-19 virus is causing a significant disruption for many of our team members and our customers alike. Getting in front of this and slowing or stopping the spread of this virus is our top priority.
For our Valued Customers:
• Our website will remain live and we will continue to take web orders.
• Our Customer Service teams including Order Entry, phone, email and live chat remain open for now but we may find that we are understaffed in some cases so we apologize in advance if hold times are longer than normal.
• Our warehouse continues to function as normal so, for now, we don’t anticipate any significant delays with shipping customer orders.
• This is an evolving situation so we appreciate your patience during these challenging times.
For our Team Members:
We continue to monitor the COVID-19 virus outbreak, we are in touch with our local government and we are following established best practices and recommendations from the CDC to ensure the safety of our team members. Specifically:
• Team members that can work from home are required to do so until further notice.
• All non-essential travel has been banned.
• For team members in our call center or warehouse we have established separate work groups within each division that never come in contact with each other and the work areas are cleaned after one group leaves and before the next one starts.
• We will continue to update our plans and policies as this situation changes.
Please follow federal state and local guidelines to keep you and your family safe at all times.
Sincerely,
Peter Sponfeldner
President
COVID-19 VIRUS Questions and Answers
• I placed my order before the pandemic. Will I still receive it?
o Yes, you will. If you have not already received your order it would most likely be because the item you ordered is on backorder. Rest assured we will fulfill your order just as soon as the merchandise is in our warehouse.
• Are you still taking orders?
o Absolutely. Our website is always available for you to place orders and, as of now, our call center is working like normal.
• Will deliveries take longer?
o We are still shipping 95% of our in-stock orders within 1 business day so delivery should not take longer. Do keep in mind that our delivery partners (UPS, USPS and Fed Ex) have been exceptionally busy with so many people ordering from home. They could experience a delay at any point but, as of now, our deliveries are running on time.
• Have you changed your return policy?
o Yes. We are now giving customers 4 full months to return any item for an exchange or refund.
• How you protecting your workers?
o Team members that can work from home are required to do so until further notice.
o All non-essential travel has been banned.
o For team members in our call center or warehouse we have established separate work groups within each division that never come in contact with each other and the work areas are cleaned after one group leaves and before the next one starts.
o We will continue to update our plans and policies as this situation changes.
What does the “L” stand for?
L is everything about women. L is life, love, laughter, luxury and lifestyle. Create your own L with us!
Our mission
Our mission is to offer luxurious fashion designed for women to love and express themselves in whichever lifestyle they lead. At creation L we are proud to present you with our exclusive collections, special offers and extraordinary sales. Browse online, in our catalog or even through our social media and discover the perfect eye-catching outfit that gives you excellent value for your money. With creation L, you can get the latest high quality designs delivered directly to your home.
What creation L has to offer
creation L offers the latest fashion and classic styles for mature women. From elegant & sophisticated to comfortable & sporty, we offer a versatile collection and the perfect fit for every woman. That is why we offer sizes ranging from 4 to 22 as well as petite sizes. You will find a wide variety of colors in our selection of blouses, elegant dresses, tops, jackets and a lot more.
Customer service is our priority
We want to provide you with the most convenient and satisfactory online shopping experience so that you will easily fall in love with your new clothing. Enjoy our luxury home-shopping options. You can simply order online, by phone or mail. If you are not happy with your purchase, you can effortlessly return these items. Our customer service is located in Jacksonville, Florida to ensure our customers receive the care they deserve. You can call, email, or live chat with us 7am-1am EST, 7 days a week. We even have Spanish-speaking representatives waiting to help you.