Should any item fail to meet your expectations, simply return it within 90 days
in a new and unused condition and we will gladly exchange it or refund your merchandise
price. Shipping and processing charges are not refundable.
EXCHANGE OR RETURN ITEMS BY MAIL
Fill out the Return/Exchange Form at the bottom of your invoice, indicating what
you are sending back, the reason why and what you want done (exchange or refund).
Return the form with the merchandise you want exchanged/refunded any way that is
convenient for you. There is an address label on the top of your invoice that is
provided for your convenience. Return costs are the responsibility of the customer.
Download an Order Return Form.
Each order also includes an easy to use return label for your convenience. There
is a charge of $6.95 for the use of this label, which will be deducted from any
credit due on your return or, in the event of an exchange, we will charge your credit
card $6.95 for the label. The instructions for the use of this label are found on
the back of the label. You may return the package via UPS or USPS; there is no need
to go to the post office or UPS store. You may give the package to your postman
or UPS driver or you may drop it in a UPS drop box or USPS mailbox. Peel off and
place the pre-paid return label on the package. If you are using the original shipping
bag or box, be sure to place the return label over your name and address on the
package and to obliterate any other addresses and barcodes on the outside of the
package.
Returns should be addressed to:
creation L Returns Department
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A.
EXCHANGE ITEMS BY PHONE
In a hurry? Don’t have time to wait for an exchange by mail? Give us a call to place
an order by phone for the new item. We’ll have your new order on the way in no time.
You may then return the original merchandise for a refund.
Our trained Account Specialists will gladly answer any questions you might have
regarding returns or service. Just call 1-888-509-2269 from 7am to 1am EST, 7 days a week.
REFUNDS AND CREDITS
Most refunds on returns are in the form of original payment.
| If you paid by:
|
We will:
|
| A credit card
|
Refund your purchase amount to that same card.
|
| A promotional code or discount
|
Exchange the item for the same style in another size or color. (If you choose to
exchange the item for a different style, the discount can't be transferred.)
|
Refunds include any US taxes originally paid on the item being returned. It can
take up to two billing cycles for refunds to appear on printed credit card statements,
although you should be able to verify the credit within 72 business hours from the
date the return is processed. We do not refund duties/taxes from other countries,
as we do not collect them. Those would be refunded by the appropriate Customs office
in your country.
PLACE AN ORDER ONLINE
Add items to your shopping cart and go to checkout. At checkout you may select shipping
options, gift options, payment methods, and enter your billing and shipping addresses.
We also need an email address and daytime telephone number. This is where you would
also enter any promotional offers or gift card information you may have. You will
have an opportunity to review your order and make any necessary changes before submitting
the order for processing.
After you have submitted your order, you will receive a pop-up confirmation that
the order has been submitted. Once it is entered into the system you will receive
an email confirmation with the order number and a summary of the order itself. It
is a good idea to keep this email for your records.
When your order has shipped from our warehouse you will receive a second confirmation.
This will included any tracking information you may need (if the shipment method
chosen is one that provides such information). For standard shipping to the US,
delivery is usually within 10 - 15 business days.
PLACE AN ORDER BY TELEPHONE
We have agents available 7am to 1am EST, 7 days a week to take orders by phone.
- Callers in the US and Canada may call us toll free at 1-888-509-2269.
- For our Spanish-speaking customers, we do have agents able to assist you.
Be sure to have the style numbers for the items you wish to order handy, as well
as your credit or debit card information.
PLACE AN ORDER BY FAX OR MAIL
You may use an order form from a catalog, or simply include all the information
needed in a brief note or letter. You will need to include style numbers, color
preferences, sizes, your credit card number and all billing and shipping information.
For our international customers, we also require the name of the bank that issued
your credit card, the country in which it was issued, and the bank telephone number,
for verification purposes.
You may pay with check or money order if you prefer. Please note, however, that
all checks and money orders are run through a verification process and may sometimes
be held for two weeks before the order is released for shipment.
If you have a customer number and a catalog source code or a promotional code, please
be sure to include these as well.
You may fax your order to :
- In the U.S. fax toll-free 1-800-648-0411
If you prefer to send us your order information by mail, click the link below to
download a printer friendly order form to your PC.
Download Order Form
creation L
11711 Marco Beach Drive
Jacksonville, Florida 32224-7615
U.S.A
Attn: Order Department
SHIPPING INFORMATION - U.S.
Do you ship outside the US?
Unfortunately, we only ship to the U.S., Alaska and Hawaii.
Shipping Information - U.S./When will my order ship?
When your order is shipped depends on which creation L warehouse fulfills your order. As we want to offer you the fastest way to deliver your order, your order may come from our European warehouse.
- Standard Delivery from our U.S. warehouse: orders will ship out within two business days of order placement.
* Please allow up to 7 business days for your order to arrive.
- Standard Delivery from our European warehouse: orders will ship out within four business days of order placement.
* Please allow up to 15 business days for your order to arrive.
We do not ship to P.O. Boxes.
To ensure faster delivery, items may be shipped separately.
Shipping timeframes are also subject to stock availability and credit card authorization and verification.
creation L strives to ensure your order is shipped in a timely manner. However, delivery orders may be delayed during peak times.
*Please note that business days do not include holidays or weekends. Unforeseen weather events may also cause delays
| Merchandise Subtotal
|
Standard
10 - 15 BUSINESS DAYS
|
| $0-$49.99
|
$7.95
|
| $50.00-$99.99
|
$11.95
|
| $100.00-$149.99
|
$15.95
|
| $150.00-$249.99
|
$18.95
|
| $250.00 +
|
$19.95
|
What Delivery Partner do you use?
Our orders will be delivered via USPS and UPS
|
|
CHECK ORDER STATUS
You may check the status of your order online by clicking on “My Account.” From
there you may update your account information, check your order status and history,
create a Wishlist, and change your catalog and email preferences. You may also set
up gift reminders. Simply sign in using the email address you used when registering
and entering your password. If your email address has changed, sign on with the
original email address and change it to your new address under Account Info. You
may also create a new password there.
You may also check your order status or order history by speaking with on of our
Account Specialists by calling 1-888-509-2269.
CHANGING YOUR ORDER
We do our best to process all orders within 24 business hours or less. If you need
to make a change to your order please contact us at 1-888-509-2269 and an Account
Specialist will be happy to assist you in making any changes, provided your order
has not yet shipped.